Terms of Service

Welcome to Klubbio. These Terms of Service ("Terms") govern your use of our website and membership management platform (the "Service"). By using the Service, you agree to these Terms. If you disagree, do not use the Service.

1. Acceptance

By creating an account, using the Service, or clicking "I accept", you confirm that you have read, understood, and accepted these Terms and our Privacy Policy. If you use the Service on behalf of a club or other legal entity, you represent that you are authorized to bind it.

2. Account and registration

• You must be at least 16 years old to create an account.
• You must provide accurate and current information.
• You are responsible for keeping your credentials secure and for all activity on your account.
• Unauthorized access, suspected compromise, or password loss must be reported immediately to [email protected].

3. Description of the Service

Klubbio is a SaaS platform for managing clubs: memberships, plans, events, payments, applications, and member communication. Features may change, be added, or be removed. We aim to provide advance notice of material changes where reasonably possible.

4. Roles: club and member

A club is a legal entity or individual that creates an organization in the Service and manages memberships. The club is the controller of its members' data and is responsible for the lawfulness of processing.

A member is a person who applies to or joins a club through Klubbio. Members accept these Terms in the parts that apply to them, but the relationship with the club (fees, rules, etc.) is governed by the club separately.

Klubbio is not a party to the agreement between a club and its members and is not responsible for disputes between them.

5. Subscription and payment

• Clubs pay a subscription for the plan selected. Prices, billing, and cycles are stated at checkout.
• Payments are processed by third-party processors. By agreeing to be charged, you consent to their processing of your payment details.
• Late payments may result in temporary access restrictions or account suspension.
• Unless expressly stated otherwise, payments are non-refundable. Statutory consumer withdrawal rights remain unaffected.
• Membership fees charged by clubs to their members follow the club's rules, not these Terms.

6. User obligations

You agree not to:

• use the Service for unlawful or prohibited purposes;
• distribute malware, attempt unauthorized access, or overload the infrastructure;
• collect other users' data without a proper basis;
• copy, reverse-engineer, or redistribute the Service or any part of it;
• use the Service to send spam or unsolicited communications;
• post content that is defamatory, offensive, discriminatory, or that infringes intellectual property or privacy rights.

7. Your content

You retain all rights to the content you enter into the Service ("Your Content"). By submitting content, you grant us a limited, non-exclusive, worldwide license needed to operate, back up, and display the Service — solely for that purpose.

You are responsible for the lawfulness, accuracy, and rights to Your Content, including consents from members whose data you enter.

8. Intellectual property

All rights in the Service, including software, design, logo, text, and the Klubbio brand, belong to us or our licensors. Use of the Service does not transfer any ownership rights to you beyond the use rights defined in these Terms.

9. Termination and suspension

• You may close your account at any time via settings or by contacting [email protected].
• We may suspend or terminate access if you breach these Terms, fail to pay due amounts, or where required by law or platform safety.
• On termination, your access to data ends. You may request a data export before termination. After the retention periods in the Privacy Policy, data is deleted.

10. Limitation of liability

To the maximum extent permitted by law, Klubbio and its affiliates are not liable for indirect, incidental, or consequential damages, lost profits, loss of data, or loss of goodwill. Our total liability for any claim is limited to the amount you paid for the Service in the 12 months preceding the event giving rise to the claim.

11. Disclaimer of warranties

The Service is provided "as is" and "as available". We do not warrant that operation will be uninterrupted, error-free, or will meet all your requirements. We disclaim all implied warranties to the extent permitted by law.

12. Indemnification

You agree to indemnify Klubbio for all claims, losses, and costs (including reasonable legal fees) arising from your misuse of the Service, breach of these Terms, or infringement of third-party rights.

13. Governing law and disputes

These Terms are governed by the laws of Bosnia and Herzegovina. The courts in Sarajevo have jurisdiction over any disputes, unless mandatory consumer protection provisions say otherwise. The parties will seek to resolve disputes amicably before initiating proceedings.

14. Changes to these terms

We may update these Terms from time to time. We'll notify you of material changes via the app or email at least 14 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the new Terms.

15. Contact

For questions about these Terms, reach us at [email protected].