Legal
Support
Need help with Klubbio? Common questions are answered below, and our support team is reachable at [email protected].
Contact us
Email: [email protected]
Response time: within two business days.
When you reach out, please include:
- Your club name (if you're a member)
- The email address on your account
- App version (Settings → About)
- Device model and operating system version
- A short description of the issue, with a screenshot if possible
Frequently asked questions
How do I sign in?
Open the app and enter the email address and password you received from your club administrator. If you don't have credentials yet, contact your club.
I forgot my password
On the sign-in screen, tap Forgot password and follow the instructions. You'll receive an email with a reset link.
I'm not getting push notifications
Make sure notifications are allowed for Klubbio in your phone settings. Inside the app, under Settings → Notifications, check that the categories you want are enabled.
How do I delete my account?
See the Account Deletion page.
My club doesn't see me as a member
Your club controls membership. If you're a new member or recently changed your email, contact your club administrator to update your profile.
A payment didn't go through
Check that your card is active and has sufficient funds. If the problem persists, send us the transaction ID from the app and we'll help.